FAQ

Do you see children and couples?

Our service is for individual adult 18 years and over.

My issue is not on your list?

There are a number of conditions that requires a team care approach which is outside our scope of service. For example, eating disorders, addictions & substance dependence. We also do not provide assessment, medico-legal evaluation for court purpose or psychiatry services.

Do you bulk bill?

We do not bulk bill under Medicare but there are a number of subsidised programs which will cover the full cost of your sessions. Please see link here for details. 

Why do you ask for my credit/debit card details when my sessions are fully subsidised?

We do not charge for your session in this instance as we will invoice the program on your behalf. However we keep your card details in case of no show and late cancellation. You will not be charged if you attend your session as per your confirmation or if you cancel or change your appointment 24 hours prior. 

PAYMENT AND
CANCELLATION POLICY

We use highly secure AES-256 encrypted software to process all payments online. We ask to store your credit/ debit card details at the time of booking to streamline the process so your payment is deducted from your card and rebate is processed during the session. Please have the full amount available in your card account on the day of your appointment. Card surcharge applies 1.8% + 30c for all domestic cards.

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. Any no-show, cancellation or rescheduling made less than 24 hours of your appointment time will incur a cancellation fee of a full session. This fee is charged to your card we have on file, as it is not covered by subsidised programs. Your future appointments will be cancelled until the cancellation fee is paid in full.